terms + conditions
methods of payment
products that are not in stock have to be manufactured on order in italy, and can be purchased by the following methods - we will require payment for the products on order, which can be in the form of an initial 50% deposit - by bank transfer- - our bank details will be supplied on request. we will require the balance when production has been completed, and the products have been packaged for shipment by courier, which can be paid by bank transfer. Credit card payments can be made only for products we already have in stock and available for immediate shipping - the payments can be made through paypal.com, with an added 7% process tariff.
no goods will be shipped until full payment on the order is made.
quoted delivery price
all prices on our website are in euro. we offer sales discounts on multiple item purchases from selected manufacturers. delivery is charged separately, and dependent on weight and fragility of the items
delivery times
our quoted order time for non-stock products is 4-6 weeks from order - the products will be manufactured in the respective factories, and then delivered on completion by sda express couriers. however, this delivery time is not fixed in all orders; it may be affected by circumstances beyond our control - factory production delays , seasonal closedowns, etc. we advise our clients not to book plumbers or other building contractors prior to receiving the ordered items. we will not be liable for any loss or damage whatsoever resulting from any delay in delivery.
when the product is delivered
please open and inspect all items upon delivery as courier services offer a short time in which to make claims. on delivery of the ordered product, please check it thoroughly before confirming the delivery as received in good condition. If this inspection is not immediately possible due to the packaging, please sign the acceptance form, inserting the word 'reserve' which indicates the client has the right to contact the courier after delivery regarding a problem. please contact us immediately
we will either offer a purchase credit or order a replacement if this is acceptable. we cannot accept items that are used, worn or altered. products must be returned in original packing and perfect condition. no refunds or exchanges in the form of a purchase credit may be made after 48hrs of the date of delivery.
cancellations and returns
cancellations after order, or returns of items that have no damage or defect are subject to a 15%-30% restocking fee - in the form of a purchase credit, depending on the manufacturer, plus inbound and outbound delivery charges. this is due to the fact that the bathroom products are manufactured on order, and cancelled orders have to be stocked and stored on arrival back at the factories. we will offer a credit payment for the requested refund claim. we will offer refunds or part refunds after order if the goods arrive damaged or defective. refunds in the form of a purchase credit will be made within 30 days of a written cancellation request.
privacy policy
we do not disclose buyers' information to third parties other than when required as part of the process of fulfilling the order. cookies are used on website
data collected by this site is used to fulfill client orders, administer and enhance the site and service, only disclose information to third parties for goods delivery purposes.
